FAQs
Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions, please send us an email at feedback@soaptreez.com
Q. Where do you ship from?
A. We ship from our partnered warehouses in India. So, please expect your items to be shipped separately. All product is made in INDIA.
Q. How long will it take for my items to arrive?
A. It will usually take 5-7 business days for all orders. Shipping times varies from product-to-product; based on demand and shipping location.
Q. How long will it take to receive a tracking number?
A. It will take about 1-2 business days, Once you place your order, we will send you an email with a link to track the order status.
Q. Where can I place an order from?
A. You can place an order from India, we ship in India only.
Q. Where is you company located?
A. We have an office in the beautiful country: India.
Office address-
iShells eco living solutions
TREC-STEP Complex,
NIT Campus, Thuvakudi
Trichy – 620015
Q. Will I receive a confirmation notification, when I place an order?
A. Yes, all customers will receive an order number after placing their orders.
Please contact us if you don't receive one within 24 hours.
Q. Who can I contact if I have a problem with my order?
A. All inquiries can be forwarded to feedback@soaptreez.com
Q. How can I pay?
A. We accept all major credit cards, debit cards, net banking (within India) and wallets.
Q. Is Checkout on this site safe and secure?
A. You can be absolutely sure that all purchases here are safe and secure.
Q. If I enter my email address will you sell my information?
A. We do not sell our customers information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts.
Q. Will I be able to take OPEN DELIVERY ?
A. OPEN DELIVERY is strictly not allowed by any courier company, you can make a video while opening the product if you think the product is not what you ordered.
Q. What if the Product is Faulty ?
A. We Offer 7 DAYS REPLACEMENT GUARANTEE ,if the product is faulty or Damaged , we will replace it for FREE.
Q. What is your return policy?
A. To check your refund/return policy please click here.